Privacy Policy

By agreeing to our Privacy Policy, you are acknowledging and agreeing to the following terms and conditions:

1. Information We Collect:

Personal Details: Name, contact information (email, phone number), address.
Reservation Details: Arrival/departure dates, room type, special requests, payment information (debit/credit card details).
Guest Stay Information: Feedback through optional guest reviews.

2. How We Collect Your Information:

3. How We Use Your Information:

To Fulfill Reservations: Process bookings, manage guest stays, communicate with guests regarding check-in/out details, and address any issues. Message frequency varies.
Guest Experience Enhancement: We may send messages related to hotel amenities, local attractions, or special offers relevant to your stay. Message frequency varies.
Marketing Communications: Send promotional offers, newsletters, and updates about hotel services. Message frequency varies.
Improve Guest Experience: Analyze guest data to identify trends and enhance our services.
Compliance with Laws: Comply with legal obligations, including security and reporting requirements.

4. Sharing Your Information:

No Third-Party Marketing: We will not sell or share your information with any third-party for marketing/promotional purposes, without consent.
Third-Party Service Providers: We may share your information with trusted third parties who assist us in providing services (e.g. payment processors, reservation systems).
Legal Requirements: We may disclose your information if required by law or to cooperate with law enforcement.
Your mobile opt-in information and consent are not shared with anyone for any purpose.

5. Text messaging

Crosby Lofts may send you text messages related to your room reservation or inquiry.
Message/data rates apply.
Text messages may be used to process bookings, manage guest stays, communicate with guests regarding check-in/out details, and address any issues.
Message frequency varies, but guests typically receive two text messages per stay (details for check-in and check-out), plus any ad hoc communication about their stay.
To stop receiving text messages from Crosby Lofts, simply reply "STOP" to any text message you receive from us.
You can also manage your text message preferences by contacting us at info@CrosbyLoftsMN.com

6. Data Security

Crosby Lofts implements reasonable and appropriate security measures to safeguard your data against unauthorized access, use, or disclosure. However, it is also your responsibility to protect the confidentiality of your account information and/or any passwords associated with your use of our services.
You agree to notify Crosby Lofts immediately of any unauthorized use of your account or any other security breach. Crosby Lofts will not be liable for any loss or damage arising from your failure to protect your account or personal information adequately.
By using our services, you acknowledge and accept that no data transmission over the Internet or mobile networks can be guaranteed to be 100% secure, and therefore, you use our services at your own risk.

7. Contact Information:

If you have any questions about our Privacy Policy, please contact us at info@CrosbyLoftsMN.com.